Refund Policy

We want you to feel confident shopping with Sofia & Elina. You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition with all tags and original packaging. You will also need your order number or other proof of purchase.

To start a return, email info@sofiaelina.com. Please do not send an item back before receiving return instructions. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges, if any, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photographs so we can evaluate the issue and provide the appropriate solution.

Items That Cannot Be Returned

For hygiene and safety reasons, certain personal-care items, intimate goods, and items with a removed hygiene seal cannot be returned. Personalized items, gift cards, and products clearly marked as final sale are also not eligible for return, except where required by law.

Exchanges

The quickest way to receive a different size or color is to return the original item and place a new order after your return has been approved.

Refunds

We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@sofiaelina.com.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations after processing has begun.