Frequently Asked Questions

Where do you ship?

We currently serve customers throughout the United States.

How much does shipping cost?

We offer free shipping on all orders.

How long will my order take to arrive?

Our current estimated delivery time is approximately 8 business days. Orders are normally processed within 24–48 hours. During holidays, promotional periods, or unexpected carrier delays, delivery may take a little longer.

How can I track my order?

Once your order ships, we will email you a tracking link. It can take up to 48 hours for the first tracking update to appear.

Can I change or cancel my order?

Please email us as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing.

What is your return policy?

You may request a return within 30 days of delivery. Items must be unworn, unused, and returned with their original tags and packaging. Please read our Refund Policy for full details.

What if my item arrives damaged or incorrect?

Contact us promptly at info@sofiaelina.com with your order number and clear photographs. We will review the issue and help make it right.

How do I choose the right size?

Please check the size guide shown on the product page before ordering. If you are between sizes or need help, email us with the product name and your measurements.

How can I contact you?

Email info@sofiaelina.com. Please include your order number when contacting us about an existing order.